Shipping policy

Where we ship
We currently ship to customers in the European Union. All orders are dispatched from Portugal by CTT.

Processing time
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

Delivery time
Once shipped, delivery usually takes 5-10 business days, depending on your location. In total, expect your order to arrive within roughly 6-13 business days of placing it. These are estimates, not guarantees, and delivery may take longer during busy periods or because of carrier delays.

Shipping costs
Shipping is free on all orders.

Tracking
When your order ships, we’ll email you a tracking number so you can follow your parcel. If you haven’t received tracking within 3 business days of ordering, contact us at support@vayrelief.com.

Multiple items and separate orders
All items in the same order are shipped together in a single parcel. Each separate order is processed and shipped on its own, so if you place a second order after your first has been dispatched, it will arrive in a separate parcel. We can’t add items to an order that has already shipped. If you’d like to combine two orders, contact us at support@vayrelief.com before your first order is dispatched.

Delayed, lost or damaged parcels
If your order hasn’t arrived after 20 business days, or arrives damaged or incorrect, email us at support@vayrelief.com with your order number and, for damage, photos. We’ll resend your order or refund you.

Incorrect address
Please check your address before you place your order. If you notice a mistake, contact us as soon as possible. We can only change the address before the order ships.

Contact
VayRelief (João Lopes, sole trader)
Rua do Bom Viver nº422, 4810-030 Guimarães, Portugal
support@vayrelief.com